Refund policy

• Eligibility for Returns: HiFi House of Sound accepts returns on select items within 2 days of purchase, subject to conditions outlined below. Opened items or used products may be subject to a restocking fee of 15%-%20. Full refund available within 2 business days, thereafter an in-store credit is available within 15 days of purchase. 

• Non-Returnable Items: Certain items, including but not limited to, limited edition products, clearance items, previously owned and special orders & labor are non-returnable. These items will be clearly marked on the receipt.

• Condition Requirements: All returned items must be in new, unused condition with all original packaging, accessories, and documentation. Returns that do not meet these conditions may be refused or subject to a reduced refund.

• Return Process: Contact HiFi House of Sound for a Return Merchandise Authorization (RMA) number before returning any item. Unauthorized returns may not be accepted.

• Return Shipping Costs: The customer is responsible for return shipping costs unless the item was damaged or incorrectly fulfilled by HiFi House of Sound.

Refunds: Once the returned item is inspected and approved, a refund will be processed to the original payment method within 10 business days. Processing times may vary depending on the payment provider.